STORE POLICIES
Due to COVID-19 we are NOT accepting returns on items unless they are damaged or defected. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. If your return is approved you will eligible for store credit only unless the item was damaged on our end.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shopnikkimob.com If your return is accepted, items sent back to us without first requesting a return will not be accepted.
- A copy of the receipt, invoice, or packing slip must be included inside returning package.
- All returns are at the sole responsibility & expense by the customer (including the required shipping cost to & from our warehouse) unless:
- Customer is missing item/s or order/s
- Customer received wrong item/s or variant (e.g. color, size, etc.)
- Customer did not order the item/s or order/s
- Customer received duplicate item/s or order/s
You can always contact us for any return question at support@nikkimob.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exempt Items (FINAL SALE: No Return/s or Store Credit)
- Discounted item/s using a promo code
- Swimwear
- White Clothing
- Bodysuits
- Any accessories (e.g. jewelry)
- Perishable goods (e.g. food, flowers, newspapers, magazines, etc.)
- Intimate goods or likeness
- Sanitary or hygiene goods or likeness
- Hazardous, combustible, flammable liquids or gases
- Items marked “Final Sale”
- Gift Cards
- Downloadable or software products
- Health or personal care products or likeness
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.